POLICIES AND PROCEDURES
PAYMENT
Payments for sitting services are to be paid in full at the time of booking or on the first day that service begins. If payment is not received at the time of service, a $15.00 late fee may be added to your invoice. Matt’s Mutts accepts all major credit cards, checks, or cash. There will be a $35.00 charge for all returned checks. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return. Although not required, if you wish to tip the Pet Sitter, please write a separate check in the Pet Sitter's name or leave cash for your Sitter.
SURCHARGE POLICY
A last-minute surcharge of $10 will apply for all same-day service requests. An additional holiday charge of $10 will apply for visits made on the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
CANCELLATIONS
For early return and cancellation of service (for non-holiday reservations), a 24-hour notice is required or Client will be charged the rate of one visit. After cancellation fees, any remaining balance will be applied to future pet sitting visits only. No refunds will be given. All holiday reservations require a 7-day notice for changes and cancellations or Client will be charged for the services reserved. No credits will be given for early returns during holiday periods. All holiday visits must be prepaid during Thanksgiving, Christmas and New Years and cancellations are non-refundable.
HOLIDAY PAYMENTS AND CANCELLATIONS
All reservations for Thanksgiving, Christmas and New Year's must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations less than one weeks notice is non-refundable.
EMERGENCY CARE
In the event of pet illness or other medial emergency and specified vet is unavailable, pet will be taken to closest vet. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet's health, safety and survival. Client agrees to reimburse Matt’s Mutts for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $35.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.
EXTRA FEES/CHARGES
Matt’s Mutts reserves the right to invoice/bill, at $15.00 per half hour or any portion thereof, for additional time spent over a 45-minute visit that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement or leash. Client will be held responsible for all expenses incurred and reimburse Matt’s Mutts upon return.
SAME DAY SERVICE REQUESTS
All services booked within 24 hours may be subject to a $10 service charge. If less than 3 hours a $20 service charge may apply.
KEY POLICY
Two working copies of your house keys must be provided at time of registration / consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter's control, Matt’s Mutts have authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Matt’s Mutts upon return.
Terms and Conditions
Due to the extreme unpredictability of animals, Matt’s Mutts cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Matt’s Mutts from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.
Client authorizes Matt’s Mutts Pet Sitters to take photos of Client's pet for their file and for mattsmutts.com website. All photos taken are the property of Matt’s Mutts, Inc.
Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Matt’s Mutts will be held harmless for consequences related to such decisions.
In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Matt’s Mutts to arrange for a back-up sitter to take over duties as outlined in this agreement.
Matt’s Mutts reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.
Matt's Mutts agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Matt's Mutts except those arising from negligence or willful misconduct on the part of Matt's Mutts.
Payments for sitting services are to be paid in full at the time of booking or on the first day that service begins. If payment is not received at the time of service, a $15.00 late fee may be added to your invoice. Matt’s Mutts accepts all major credit cards, checks, or cash. There will be a $35.00 charge for all returned checks. If Client requests to extend service, the Client guarantees payment at the same rate for all services provided upon return. Although not required, if you wish to tip the Pet Sitter, please write a separate check in the Pet Sitter's name or leave cash for your Sitter.
SURCHARGE POLICY
A last-minute surcharge of $10 will apply for all same-day service requests. An additional holiday charge of $10 will apply for visits made on the following holidays: New Years Eve, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.
CANCELLATIONS
For early return and cancellation of service (for non-holiday reservations), a 24-hour notice is required or Client will be charged the rate of one visit. After cancellation fees, any remaining balance will be applied to future pet sitting visits only. No refunds will be given. All holiday reservations require a 7-day notice for changes and cancellations or Client will be charged for the services reserved. No credits will be given for early returns during holiday periods. All holiday visits must be prepaid during Thanksgiving, Christmas and New Years and cancellations are non-refundable.
HOLIDAY PAYMENTS AND CANCELLATIONS
All reservations for Thanksgiving, Christmas and New Year's must be paid in full at booking. Cancellations two weeks prior to first visit are 50% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations one week prior to first visit are 25% refundable for entire schedule and will be given a credit that can be used for future services. Cancellations less than one weeks notice is non-refundable.
EMERGENCY CARE
In the event of pet illness or other medial emergency and specified vet is unavailable, pet will be taken to closest vet. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client is unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet's health, safety and survival. Client agrees to reimburse Matt’s Mutts for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $35.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.
EXTRA FEES/CHARGES
Matt’s Mutts reserves the right to invoice/bill, at $15.00 per half hour or any portion thereof, for additional time spent over a 45-minute visit that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement or leash. Client will be held responsible for all expenses incurred and reimburse Matt’s Mutts upon return.
SAME DAY SERVICE REQUESTS
All services booked within 24 hours may be subject to a $10 service charge. If less than 3 hours a $20 service charge may apply.
KEY POLICY
Two working copies of your house keys must be provided at time of registration / consultation. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter's control, Matt’s Mutts have authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Matt’s Mutts upon return.
Terms and Conditions
Due to the extreme unpredictability of animals, Matt’s Mutts cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Matt’s Mutts from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.
Client authorizes Matt’s Mutts Pet Sitters to take photos of Client's pet for their file and for mattsmutts.com website. All photos taken are the property of Matt’s Mutts, Inc.
Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Matt’s Mutts will be held harmless for consequences related to such decisions.
In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Matt’s Mutts to arrange for a back-up sitter to take over duties as outlined in this agreement.
Matt’s Mutts reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.
Matt's Mutts agrees to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Matt's Mutts except those arising from negligence or willful misconduct on the part of Matt's Mutts.